Some of my projects and their impact
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Managed an online community of teens and parents to pilot a new product before launch.
Impact: Identified usability problems to be addressed pre-launch.
Method: Qualitative surveys and In-depth Interviews
Participant count: 70
Duration: 8 weeks
Dates: September to October 2023
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Interviewed teens and their parents to describe the steps teens take when learning to invest in an app and how parents support them.
Impact: Identified key educational gaps in the app and informed layout and content changes.
Method: In-depth Interviews and Task Solicitation
Participant count: 16 (8 dyads)
Duration: 3 weeks
Dates: April 2024
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Surveyed parents of a financial app for teens to describe how teens are involved in the account opening process.
Impact: Deprioritized the design of a new onboarding feature.
Method: Quantitative Survey
Participant count: 68
Duration: 2 weeks
Dates: March 2024
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Conducted dyad interviews with teens and parents to describe how teens receive and manage monetary gifts.
Impact: New features were added to the roadmap.
Method: In-depth Interviews
Participant count: 16 (8 dyads)
Duration: 2 weeks
Dates: February 2024
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Collaborated in a design sprint for the parent experience of a teen-oriented financial app. Then concept tested the resulting designs with real customers.
Impact: Features were added helped parents collaborate with teens, and made improvement recommendations
Method: Concept Testing
Participant count: 7
Duration: 4 weeks
Dates: November 2023
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Analyzed qualitative data from users and software admins to better understand the authentication needs of the Harvard University community.
Impact: Findings inspired HarvardKey 2.0, a new four-teared authentication system, that consolidated different logins into one and allowed easier increase/decrease of access depending on a person's role.
Method: Affinity Mapping and Journey Mapping
Duration: 3 weeks
Dates: October 2019
Full case study: Discovery and Exploratory Research for HarvardKey 2.0
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Evaluated the usability of the HarvardKey 2.0 interface.
Impact: Prioritized key usability improvements for the new authentication portal for Harvard University.
Method: Usability Testing
Participant count: 13
Duration: 4 weeks
Dates: April to May 2021
Full case study: Prototype Testing for HarvardKey 2.0
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Tested and compared two navigational structures for the Harvard Institute for Learning in Retirement website.
Impact: Identified a navigational structure with a higher findability score.
Method: Tree Testing
Participant count: 59
Duration: 2 weeks (as part of a 7-month design project)
Dates: May 2021
Full case study: Research, Information Architecture, and Experience Design for the Harvard Institute for Learning in Retirement Community Website